Information We Collect

At Selviontarque, we collect various types of information to provide you with the best possible photography education experience. The data we gather helps us personalize your learning journey and improve our platform continuously.

We also collect information automatically through cookies and similar technologies when you interact with our website. This includes pages visited, time spent on different sections, and features used most frequently.

How We Use Your Information

Your information serves multiple purposes that directly benefit your learning experience and help us maintain a high-quality educational platform.

• Providing access to photography courses and learning materials
• Personalizing course recommendations based on your interests and skill level
• Communicating important updates about your courses and account
• Processing payments and managing billing for premium features
• Analyzing platform usage to improve user experience and course content
• Providing customer support and responding to your inquiries
• Ensuring platform security and preventing unauthorized access

Data Sharing and Third Parties

While we prioritize keeping your information secure within our platform, certain situations require sharing data with trusted partners to provide complete services.

We may share your information with payment processors to handle course fees, analytics services to understand user behavior, and cloud storage providers to ensure your learning progress is safely backed up. These partners are contractually bound to protect your data and use it only for specified purposes.

In compliance with Malaysian data protection laws, we ensure all third-party providers meet strict security standards. We conduct regular audits of our partners to verify they maintain appropriate safeguards for your information.

Legal requirements may occasionally necessitate disclosure of your information to regulatory authorities or law enforcement agencies. We will notify you of such requests unless legally prohibited from doing so.

International Data Transfers

Some of our service providers operate outside Malaysia, which means your data might be processed in other countries. We ensure these transfers comply with applicable data protection laws and maintain the same level of protection as provided locally.

When transferring data internationally, we implement appropriate safeguards such as standard contractual clauses and adequacy decisions to protect your information. You have the right to request details about these safeguards and the countries where your data is processed.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards.

All data transmissions are encrypted using industry-standard SSL/TLS protocols. Personal information is stored on secure servers with restricted access, regular security updates, and continuous monitoring for suspicious activities.

Our staff receives regular training on data protection practices and privacy requirements. Access to personal information is limited to employees who need it to perform their job functions, and all access is logged and monitored.

While we maintain robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you promptly and take immediate steps to minimize any potential impact.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by applicable laws and regulations.

Account information and learning progress are typically retained for the duration of your active enrollment and for three years after account closure to comply with educational record requirements. Marketing communications data is deleted within one year of unsubscribing.

Financial transaction records are kept for seven years as required by Malaysian tax and accounting regulations. Technical logs and analytics data are automatically purged after two years unless needed for ongoing security investigations.

When deletion occurs, we use secure methods to ensure information cannot be recovered or reconstructed. Some information may remain in backup systems for up to 90 days before permanent removal.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage patterns. These technologies help us provide personalized content and improve platform functionality.

Essential cookies are necessary for basic website operation and cannot be disabled. Performance cookies help us understand how you interact with our site, while functional cookies remember your preferences and settings between visits.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website features. We do not use cookies for cross-site tracking or behavioral advertising purposes.

Children's Privacy

Our platform is designed for users aged 16 and above. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If we discover we have collected information from a child under 16, we will delete it promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately. We will work quickly to remove any such information from our systems and prevent future unauthorized access.

Updates to This Policy

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or platform features. We will notify you of significant changes through email or prominent website notices.

Minor updates that don't materially affect your privacy rights may be made without individual notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

The current version of this policy is always available on our website with the effective date clearly displayed. Previous versions are archived and available upon request for your reference.